Meet the Leading Minds of the WoW Conference
Hear from seasoned professionals and industry specialists who bring in-depth knowledge in workforce planning, customer experience and real-time operations. Across keynotes and panels, our speakers will share proven strategies, emerging trends and lessons learned from the field, giving you the clarity and confidence to drive meaningful change in your organisation.
The Minds Shaping Workforce Innovation
Spanning strategic leadership to next-generation workforce solutions, our speakers deliver the insight you need to shape what’s next in workforce management.
Insights from the Frontlines of Change
Our speakers share practical lessons, bold ideas, and proven strategies from real-world transformation efforts that are reshaping how teams work, lead and deliver
Keynote Speakers
Industry leaders who will be sharing bold ideas and proven strategies to shape tomorrow’s workforce and operations.
Expert Sessions
Expert-led sessions packed with actionable insights to grow workforce strategy, leadership, planning and operational performance.
Interactive Panels
Engage with industry leaders through panels tackling workforce challenges, innovation and leadership.
Meet The Speakers
Chris Griffiths
Manager Workforce Planning,
Operations & Infrastructure at Qantas
Neo Aplin
Inventium’s GenAI
specialist
Cherie Cameron
Head Of Workforce Optimisaton at RACV
Mark Carter
Learning & Development Expert, Keynote Speaker and Author of Add Value.
Fran Southward
CEO
at Auscontact Association
Brooke McKenzie
Service Centre Manager
at NTI
Samuel Laidlaw
Auscontact Workforce Planner of the Year from nib
Sally Forde
General Manager
of Mental Health Operations at Australian Unity
Nick Atkin
Founder & CEO
of CallD.AI
David Ralston
Operation, Sales and Marketing Executive
at CallD.AI
Graeme Ireland
Senior Workforce Optimisation Manager
at Woolworths
Simon Clements
Customer Success Consultant
at Call Design
Robert Hall
Workforce Optimisation Consultant
at Call Design
Colin Whelan
Senior Director International Customer Success
at Aspect
Julie-Anne Hazlett
Head of WFO Strategy
at Call Design
Nimesh Dhanak
Chief Executive Officer
at Call Design
John Norton
Chief Revenue Officer
at Intradiem
Haresh Gangwani
Executive Vice President,
Global Alliances and Managing Director,
UK at Intradiem
Carol Ritchie
Workforce Optimisation Consultant
at Call Design
Amy Glover
Workforce Optimisation Consultant
at Call Design
