13th & 14th OCTOBER 2026 | Half Acre, MELBOURNE
Australia’s #1 Workforce
Optimisation Conference
Workforce Optimisation Week (WOW) by Call Design is back in Melbourne in October 2026.
If you’re serious about designing high-performing teams, simplifying complex processes and turning data into better outcomes for your people, customers and leaders, this is the event you’ll want in your calendar.
Over two energising days, Workforce Management and Planning decisions are getting harder. Get in the room with people solving them.
Join workforce and contact centre professionals at WOW 2026 for two days of practical ideas, honest conversations and insights to help you improve performance, navigate AI and make better workforce decisions. This is the #1 conference for Workforce Planners and Leaders each year. Don’t miss the opportunity to learn about ‘new thinking’ around workforce planning and meet your peers who have the same challenges as you!
13–14 October 2026 | Half Acre, Melbourne
$595 + GST per person
Explore the top speakers in WFM
Two conference days, a two-hour persuasion workshop, meals and evening networking included.
Michelle Bowden
Keynote Speaker
Mastering the Art of Persuasion
Nick Baldock
Strategic Workforce Manager,
Air New Zealand
David Woolford
Head of Workforce & Business Capability Planning,
Woolworths Group
Jess Pigot
Senior Workforce Planner,
nib
Georgi Hodge
Workforce Planning Analyst – LPG,
Origin
Haresh Gangwani
Executive Vice President, Global Alliances
Intradiem
Matt Rumins
Vice President, Sales & Customer Experience UK&I
Intradiem
Justin Neave
Workforce Optimisation Lead,
Tafe SA
Colin Whelan
Senior Director International Strategic Partnerships,
Aspect Software
Karen Elliott
Co-Founder and CEO,
Cinareo
Stephen Coles
Insights Analyst,
RACQ
Nick Atkin
Founder and CEO,
CallD.AI
David Ralston
Co-founder and COO,
CallD.AI
Justin Tippett
Chief Executive Officer,
Australian Customer Experience Professionals Association (ACXPA)
Peter Merrett
Keynote Speaker,
The Magic of Everyday Excellence
Ankit Poothia
Manager Workforce Management,
Qantas
Carol Ritchie
Workforce Optimisation Consultant,
Call Design
Nimesh Dhanak
CEO,
Call Design
Marko Vukosav
Workforce Optimisation Leader
Why You
Can’t Miss
WOW 2026
Step into a future where your workforce works smarter, not harder. At WOW 2026, uncover how leading contact centres are rethinking performance, from AI agents to real-time automation. Expect bold ideas, fresh connections and practical takeaways to energise your team and reimagine what’s possible in your workplace.
Learn From Experts
Learn from the best minds in workforce optimisation; industry leaders, innovators and strategists sharing realworld insights you can take back to your team and put into action the very next day.
Network With Your Peers
Forge real connections with fellow contact centre professionals, share ideas that spark change and leave with new insights and new allies who get the challenges and ambitions shaping your world.
Get Your Tickets Now
$595 +GST
Join contact centre leaders and workforce innovators from across Australia at WOW 2026. Over two impactful days, you’ll gain fresh insights, practical strategies and meaningful connections to help shape the future of workforce excellence.
