14-15 OCTOBER 2026 | HALF ACRE, MELBOURNE
Australia’s #1 Workforce
Optimisation Conference
Workforce Optimisation Week (WOW) by Call Design is back in Melbourne in October 2026.
If you’re serious about designing high-performing teams, simplifying complex processes and turning data into better outcomes for your people, customers and leaders, this is the event you’ll want in your calendar.
Over two energising days, you’ll hear from real leaders tackling real challenges. You’ll walk away with new ideas, practical tips and the kind of lightbulb moments that only happen when you’re in a room full of people who work in the same space and who get it.
Over two energising days, you’ll hear from real leaders tackling real challenges, and walk away with ideas, frameworks and practical tools you can take straight back to your operation.
Meet The Speakers
Why You
Can’t Miss
WoW 2026
Step into a future where your workforce works smarter, not harder. At WoW 2026, uncover how leading contact centres are rethinking performance, from AI agents to real-time automation. Expect bold ideas, fresh connections and practical takeaways to energise your team and reimagine what’s possible in your workplace.
Learn From Experts
Learn from the best minds in workforce optimisation; industry leaders, innovators and strategists sharing realworld insights you can take back to your team and put into action the very next day.
Network With Your Peers
Forge real connections with fellow contact centre professionals, share ideas that spark change and leave with new insights and new allies who get the challenges and ambitions shaping your world.
Get Your Tickets Now
$595 +GST
Join contact centre leaders and workforce innovators from across Australia at WoW 2026. Over two impactful days, you’ll gain fresh insights, practical strategies and meaningful connections to help shape the future of workforce excellence. Secure your place today!
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